Frequently Asked Questions

Everything you need to know about your Tuel Skincare journey.

Are Tuel Skincare products suitable for sensitive skin?

Yes, our botanical-based formulas are designed for all skin types. We recommend checking the ingredient list on specific product pages or performing a patch test if you have known sensitivities.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your glow sooner.

What is your return policy?

We offer a 30-day return policy on most products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return for a refund or store credit.

Are your products cruelty-free and vegan?

Absolutely. Tuel Skincare is committed to ethical beauty; we are 100% cruelty-free and our professional-grade formulas are 100% vegan.

Can I track my order once it has shipped?

Yes, once your order is processed, you will receive an email confirmation with a tracking number to monitor your package's journey to your doorstep.

Do you offer professional discounts for estheticians?

We do! Licensed professionals can apply for a pro account through our 'Pros Only' portal to access wholesale pricing and professional-sized backbar products.